Shippings

SEA SHIPMENT: Will follow your forwarder`s instruction.

AIR SHIPMENT: Will handled by DHL Airlines from China, usually the goods will arrived within 7 days.

All orders will be insured for the full purchase amount, and can be tracked at www.dhl.com.

We cooperate with DHL for many years, your order can be delivered direct to your door, SEMS products, OEM and ODM are all available. We also ensure you got the goods in good condition.

Returns

Returning your goods is simple.

If an exchange or refund is required, then the items should be returned to us, within 14 days of receipt of your order, in their original condition and packaging and in a manner that the goods are in a resalable condition.

Your statutory rights are not affected.

If you have found another item that you wish to exchange a product for, please return the original purchase to us, and we will gladly exchange the goods and resend them to yourself. (delivery charge will be re-charged at the discretion of the management)

Before returning goods to us, please write the reason and request on the website with your order ID#.

Please ensure that you have obtain your insurance against loss or damage.

Personalization costs will not be refunded if goods are deemed to be faulty. (These items are added at your request and are not the responsibility of the supplier)

Faulty Goods

If goods are thought to be faulty, please write the reason and request on the website with your order ID#. And you`d better contact us within 3 days of goods arrived.

If the goods are found to be faulty, a refund or exchange will be given according to the customers requirements.

Cancellation

Any customer has the right to cancel a product. If that product has already been dispatched, it can be returned to us in it`s original and resalable condition and a refund will be given according to the customers wishes (excluding any carriage and handling charges)

We cannot accept responsibility for goods lost while in transit to us